Posted 1326 days ago
Responsibilities: This position is responsible for performing billable professional services related to the Lab Business Area's software solutions � particularly METTLER Toledo's LabX instrument control and data collection software platform. • Executes validation per MT established protocols which include procedures to support the definition, development, installation, start-up, and testing of new and installed lab software systems and applications. • Provides services for customer implementations and installations in both regulated and non-regulated environments. • Works with pre-sales in consultative capacity to build sales pipeline. • Responsible for the communication and coordination of validation activities and for balancing multiple projects and priorities while participating on cross-functional teams within Professional Services. • Provide Secondary phone support to end-users, sales personnel, and filed service technicians on the Laboratory Software product lines. • Training support to field sales organization, customer support, insides sales and other members of Professional Services. • Other duties may be assigned.
Qualifications: EDUCATION and/or EXPERIENCE BS degree in Science, Engineering, Computer Engineering/Science, and/or experience with computer and application validation, cGMPs, and 21 CFR Part 11 in an FDA regulated environment. Working experience with databases, instrument automation applications, and computer networking with Windows operating systems is required. Experience creating standalone windows applications in (VB6, VB.Net, C+, etc.) is also required. Problem solving ability along with excellent communication skills and diplomacy with customers are critical to the performance in the position. Good problem solving and project management skills, interpersonal, communication skills, and working in a team-based environment are essential for success in this position. Knowledge of validation principles, proficient computer skills in Microsoft Word, Excel, and Project are also required. Microsoft Certified Professional or Engineer accreditations a plus.